🔍
Smart Product Search & Filtering
Customers describe what they want in plain language — "show me products under RM500" —
and the AI searches your real WooCommerce catalogue, returning results with image, price, and SKU.
🛍️ E-Commerce Mode
💡
Product Recommendations & Add to Cart
The AI acts as a personal shopping advisor — asking about preferences, budget, and occasion,
then suggesting best-matched products. Each product card includes an inline
Add to Cart button so customers can purchase without leaving the chat.
🛍️ E-Commerce Mode
📦
Order Tracking & Store Policies
Customers type their order number for a live status update. The AI also answers payment,
shipping, and return policy questions — all from your configured WooCommerce pages.
🛍️ E-Commerce Mode
📧
Lead Capture & Enquiry Form
A built-in contact form captures visitor name, email, and phone. Leads are saved to admin
and emailed to recipients instantly. An optional PDPA consent gate blocks the
chat until the visitor agrees — full compliance with Malaysia's Personal Data Protection Act 2010.
✦ All Modes
📍
Store Location, Hours & Offline Mode
When visitors ask "where are you?" the AI responds with your address and a Google Maps link.
Configure business hours — outside those times the bot automatically switches
to a customisable offline message instead of pretending to be available.
✦ All Modes
📄
Content Pages & Posts Knowledge Base
Select any WordPress pages or blog posts via a simple checkbox list — About Us, FAQ,
Terms & Conditions, service articles. The AI reads the title and full content to
answer questions accurately, automatically including child page content where relevant.
✦ All Modes
✅
Read / Unread Workflow in Chat History
New unread indicators, bulk mark read/unread actions, and auto-mark-as-read when opening a
conversation give support teams faster triage and cleaner follow-up management.
✦ All Modes
📌
Widget Position Picker
Choose exactly where the chat launcher and window appear — 5 positions on desktop
(Left Center, Left Bottom, Center Bottom, Right Bottom, Right Center) and the same
5 on mobile, set independently. On mobile, the chat window always opens full-screen
for the best reading experience on small devices.
✦ All Modes
🔧
ACF Field Filtering (Supported)
If Advanced Custom Fields (ACF) is installed, you can connect ACF field groups to products
for exact-spec filtering — dimensions, grades, materials, tolerances. The AI extracts spec
values from the customer's message and matches products precisely. Catalog mode also supports
YITH Request a Quote for WooCommerce.
📂 Catalog Mode
⚖️
Product Comparison
Customers can select up to 3 products and view a side-by-side attribute comparison inside
the chat — price, specs, and key differences highlighted — helping them make confident
purchase or quote decisions without leaving the conversation.
🛍️ E-Commerce & Catalog
💬
Smart Suggestion Chips
After each AI reply, 2–3 contextual follow-up suggestions appear as tappable chips —
guiding visitors to the next useful question without them having to type. Chips are
dynamically generated per response and support numbered shortcut replies.
✦ All Modes