Webbit AI Assistant

Customers describe what they want in plain language — "show me products under RM500" — and the AI searches your real WooCommerce catalogue, returning results with image, price, and SKU.

The AI acts as a personal shopping advisor — asking about preferences, budget, and occasion, then suggesting best-matched products. Each product card includes an inline Add to Cart button so customers can purchase without leaving the chat.

Customers type their order number for a live status update. The AI also answers payment, shipping, and return policy questions — all from your configured WooCommerce pages.

A built-in contact form captures visitor name, email, and phone. Leads are saved to admin and emailed to recipients instantly. An optional PDPA consent gate blocks the chat until the visitor agrees — full compliance with Malaysia's Personal Data Protection Act 2010.

When visitors ask "where are you?" the AI responds with your address and a Google Maps link. Configure business hours — outside those times the bot automatically switches to a customisable offline message instead of pretending to be available.

Select any WordPress pages or blog posts via a simple checkbox list — About Us, FAQ, Terms & Conditions, service articles. The AI reads the title and full content to answer questions accurately, automatically including child page content where relevant.

Admin teams receive a once-per-month email alert when chatbot usage reaches 80% of the configured monthly session limit — helping teams plan upgrades before service interruption.

New unread indicators, bulk mark read/unread actions, and auto-mark-as-read when opening a conversation give support teams faster triage and cleaner follow-up management.

Choose exactly where the chat launcher and window appear — 5 positions on desktop (Left Center, Left Bottom, Center Bottom, Right Bottom, Right Center) and the same 5 on mobile, set independently. On mobile, the chat window always opens full-screen for the best reading experience on small devices.